Frequently asked questions

Arrange by yourself

Did you join Shell before 1 July 2013 and was the Netherlands your base country before that time? If so, you participate in the pension scheme of SSPF (Stichting Shell Pensioenfonds).

Did you start working for Shell on or after 1 July 2013? Or did you join Shell before 1 July 2013 but only have the Netherlands as your base country after that date? Then you participate in the pension scheme of SNPS (Shell Nederland Pensioenfonds Stichting).

In addition, since 2015 you can accrue pension under the SNPS Net pension scheme if your salary is above the statutory fiscal maximum. That means you have two pension schemes.

Visit the Pension 1-2-3 to read what you are entitled to through our pension scheme.

Want to know how much pension you can expect when you retire? Then log in to my-Shell pension, your personal portal.

my-Shell pension

You can find all your pension information on my-Shell pension, your personal portal. Here you have a comprehensive overview of your pension situation with Shell. We also explain what happens in case your work or private situation changes, which may also affect your pension. In ’My Archive’ you have access to all your personal documents.

This personal portal is intended only for you. By logging in, we know who you are. It's your digital passport.

my-Shell pension

Yes, you can! You can fully access your personal portal from your desktop, notebook or tablet. For smartphone access, we have slightly adjusted the screen layout, so the content can also be viewed on a small screen.

We receive information about you from different authorities. Your employer supplies us with your name. Do you live in the Netherlands? Then we get your residential address and marital or registered partnership status from the Basic Registration of Persons (BRP). This is information you can't change yourself.

Are you cohabiting (unmarried)? The details of your (unmarried) partner is not passed on to us automatically. You can provide this to us yourself by means of a notarial deed.

Are you living abroad? Then it's important that you notify us personally of any changes to your address and marital or registered partnership status. You can, however, still change your communication preferences (both language and form) in my-Shell pension, such as your e-mail address, telephone number and correspondence address.

By following a few simple steps, you can pass on your contact information. This way you won't miss out on updates concerning your pension and we can always reach you. Even after you have left Shell or have plans to leave.

my-Shell pension

If you don't have a DigiD, you can create an account on the DigiD website. The website explains in clear steps what you need to do. Once you have done this, you can log in at my-Shell pension.

If you don't have a DigiD because you don't have the Dutch nationality or you live abroad, for example, you can create an account. That way, you can log in without DigiD.

After filling in your personal details, you will receive an e-mail with a link to set your password. You then need to download the Google Authenticator app on your smartphone to log in. After you have logged in with your username and password, a QR code will appear on your screen. Using your Google Authenticator, take a picture of the QR code. The app then sends you a code, which you enter on the login page.

You are now successfully logged in.

my-Shell pension

On your personal portal my-Shell pension you also have access to my-Flex planner, which allows you to see what the consequences of your choices are for your pension. You literally have the controls.

An example:
• Retire fully or part-time.
• Change the retirement pension (partially) to a partner's pension.
• Stop working now and retire later.
• How your pension is affected when you leave the company.

You notify us of your final pension choices on my-Pension Application. This can be done from the age of 55 or older.

This short animation video also helps to explain

The percentages for choosing a higher or lower pension have been laid down in the regulations. We use the same percentages for my-Flex planner, my-Pension Application and in our letters. The distribution is explained a little differently in the regulations, but the outcome is always the same.

See the calculation example:

Highest pension100
Lowest pension75
Difference25
Difference expressed in lowest pension percentage33,3% (=25/75)
But also: lowest pension is 75% of the highest pension75% (=75/100)

The pension scheme of a number of participants consists of components that my-Flex planner can't calculate. When clicking on my-Flex planner, a message will appear on your screen. If this is the case for you, please contact the customer service team for a personal calculation.

You are allowed to retire from the age of 55. You can apply for your pension one year before you retire. But please do this at least 6 months before your planned retirement date.

Do you want to see the effect of your pension choices first? You can calculate it with my-Flex planner on my-Shell pension, your personal portal. Log in easily and safely with your DigiD.

Do you have a pension with SNPS? If you do, you should send us the application form at least 6 months before you want to retire.

Do you have an SSPF pension? Then please submit your pension choices to my-Shell pension at least 6 months before you want to retire on my-Pension Application.

Do you accrue pension with both SSPF and SNPS? If so, you need to inform both pension funds about your wish to retire.

my-Shell pension

The choice to continue working part time and to retire part time is not available in my-Pension Application. You can, however, calculate what certain choices mean for you in My-Flex planner. Would you like to apply these choices? And do you want to retire part-time? Then please contact us to arrange a personal calculation for your specific circumstances.

For now, my-Pension application is only available for the average salary scheme of SSPF (Stichting Shell Pensioenfonds).

From the age of 55 you can retire. You can inform us of your choice of pension at least 6 months before you retire. Would you like to see the effects of your pension choices first? Calculate the options without any obligations by using my-Flex planner on my-Shell pension, your personal portal. Log in easily and securely with your DigiD. You can find more information about this subject on the page 'options for your pension'.

my-Shell pension

Digital communication

There may be several reasons why this isn't working.

We regularly perform updates on our website to always provide you with the latest information. Maintenance may therefore be the reason why you temporarily can't log in. We always try to inform everyone well in advance on the Shellpensioen.nl homepage, so as not to cause unnecessary inconvenience.

If you receive an error message, you can delete the cookies. Then go to my-Shell pension and log in without DigiD. This often resolves the issue.

Did you forget your username or password? If you can't remember your login details for my-Shell pension, you can restore them by following just a few easy steps.

Still don't have DigiD? Then you can create an account on the DigiD website. The website explains in clear steps what you need to do. Once you have done this, you can log in on my-Shell pension. If you don't have a DigiD because you aren't a Dutch national or you're living abroad, you can create a new account, follow the procedure at my-Shell pension.

my-Shell pension

Communicating digitally offers convenience and flexibility. For you it means that all information is always quickly accessible in your personal portal: my-Shell pension. If you opt for digital communication, you will be notified by e-mail or by post if there is a message waiting for you in ‘My archive’ in my-Shell pension.

If you opt for digital communication, you will be notified by e-mail if there is a message waiting for you in ‘My archive’. You can retrieve all your messages in 'My archive'.

Have you chosen not to receive digital communication? Then you will receive all information only by regular post and all communication can still be found in ‘My archive’ in my-Shell pension.

my-Shell pension

For us it is essential to have your contact details, and preferably we would like to receive your private details via my-Shell pension. This way we are always able to reach you if we need to inform you about your pension. Even when you aren't home or if you have left the company or you're planning to.

my-Shell pension

Payment

Your pension benefits are paid into your account every month.

See the payment dates of SSPF and SNPS.

You will receive a specification if your benefit changes. The specifications are sent digitally and are stored in my-Shell pension, your personal portal.

Did you choose not to communicate digitally? Then we'll send you information by regular post and all statement specifications can still be found in my-Shell pension.

When you participate in the SSPF scheme, the pension benefit for January is calculated according to the tax rates of the previous year. This is then corrected in February.

my-Shell pension

• Indexation if you are working and accrue pension
When you accrue your pension, we automatically allow your previously accrued pension to grow each year at the same rate as the development of the majority of Shell Netherlands' salary scales. This is called indexation and is processed annually on 1 February.

• Indexation if you receive a pension or have left employment
Every year, the pension fund tries to increase your pension in line with the rise in consumer prices. This is called indexation and takes place annually on 1 February. Indexing is possible only if the financial situation of the pension fund allows for it. That's why the increase cannot be guaranteed. The Board will decide each year whether it is possible to index pensions.

On the indexation policy page you can read how your pension has been indexed in recent years

At the end of February, you will receive the annual statement for the previous year in my-Shell pension, your personal portal. You will be notified as soon as your annual statement is ready. You need the annual statement when filling in your income tax return. If you have not opted for digital communication, you will receive the annual statement by post. All additional communication can still be found in my-Shell pension.

my-Shell pension

Don't we have your email address yet
And would you like to receive our information digitally? Pass it on to us quickly and easily via my-Shell pension.

Pension Agreement

These are the main points. In the new pension system you will accrue your own personal pension capital. You will use this to purchase a pension benefit when you retire. This will provide a more transparent view of the contributions you pay in and the capital you accrue with your contributions. In addition, pensions will move more in line with investment results. Pensions will increase more quickly if the economy is good but they will also fall more quickly in times of economic hardship. This will make pensions in the Netherlands more future proof. At Shell it is of significance whether you are still in active service with Shell or already retired, and if you accrue in or receive from SSPF and/or SNPS.

We have provided an overview of the Pension Agreement and the potential consequences on our website. For Shell employees in active service, there is a separate information page on the Shell employer website.