Contact

Did you not find what you were looking for? Or could you use some extra help in understanding your pension? If so, you can always ask us for help. Below you will find who to contact if you have any questions. We are always happy to help you further!

Frequently asked questions and answers
Check frequently asked questions and answers Check frequently asked questions and answers to see if your question is listed. If your question is not listed, we are happy to help you in other ways.

Information about your current pension
Do you want to know how your pension is doing and see what you have already accrued so far, for example? Log in to our my-Shellpensioen.nl secure portal and go to your personal page.

Use our contact form to ask your question
Send us a message via the contact form. Send us a message via the contact form. We will then contact you by telephone or e-mail within 10 working days.

Call our Customer Contact Centre for questions about your current pension scheme
Our staff will be happy to help you with questions about your pension scheme. Whether you want to know how your pension is accrued, what choices you have or if you need help with tools like my-Flexplanner at my-Shellpensioen.nl. You can call us on +31 (0)88 462 34 56 on working days between 8.30 am and 5.00 pm.

Do you prefer video calling?
If you have specific questions about your pension that are difficult to answer by telephone or e-mail, you can make an appointment for a video call at a time that suits you. You can do this simply from your laptop, computer, tablet or smartphone, wherever you are.

Do you have any questions about the transition to the new pension?
The Shell Pension CARE programme guides you step by step to your new pension. The changes this will bring for you are not yet known. Via CARE Shell Pension, we keep you informed about the new scheme and what to expect and when.

Are you thinking of retiring?
We can imagine you might have some questions. Especially because of the changes being made to your pension scheme. And which choices do you have: work longer, retire partially or retire early? Shell Pension works with  Prikkl and offers you a personal interview with an adviser. This will help you understand your options and discuss what suits you best. This service is fully paid for by Shell Pension, so you can make an informed choice for later. Go to Prikkl and see if you qualify for a personal interview now.

Are you not satisfied or do you have a complaint?
We do our best to provide you with the best service possible. However, you may not feel completely satisfied. Please let us know. Share your complaint with us so we can work towards finding a solution together.

Would you rather send a letter with a question about your pension?
The address is:
Shell Pensioen
P.O. Box 35
7300 AA Apeldoorn

Do you work at Shell and want a clear overview of your finances (excluding your pension)?
Request a financial consultation with Ecclesia via Shell Netherlands. Ecclesia will help you understand your financial situation (and your partner's too) and how career choices affect it. Retirement could be one of these choices.  Click here for more information and to request a consultation. 

Do you work at Shell and need help with a redundancy situation?
It’s logical that you might have questions about this. Do you want a clear overview of your finances (and your partner’s too) in this situation? Shell Netherlands has partnered up with Comminz to help you understand your pension, assets, mortgage and more. Click here for more information or to sign up.